FAQ's

The Oopsy Daisy Difference

Our business was born out of a genuine need for consistency. Having been customers ourselves, we understand the frustration of having to re-clean after a service has left. We believe homeowners deserve better than "hit-or-miss" cleaning.

At Oopsy Daisy Home Cleaning, we treat every home as if it were our own. We don't believe in "good enough"—we believe in doing the job properly. We prioritise quality and are particular about the details to ensure that you receive a meticulous, reliable clean every single visit.

How do I contact Oopsy Daisy Home Cleaning?

For any questions regarding your service, please feel free to reach us by phone, text, or email at any time, please note our operating hours are 9am to 5pm Monday to Friday.

Phone or Text: 0493 707 142

Email: info@oopsydaisycleaning.com.au

What are the available payment options for my service?

Our accepted payment methods include Bank Transfer, PayID, EFTPOS, and Credit Card. If you prefer to pay by card, please notify us at least 24 hours in advance. Card payments must be processed on-site prior to our team's departure.

Which service is right for you?

To help us recommend the ideal service for your home, please contact us via email, text, or Facebook Messenger with the number of rooms and your preferred cleaning level (standard or deep clean).

If you are unsure which package best suits your needs, we would be happy to arrange a complimentary on-site consultation. Alternatively, we can discuss your requirements over the phone to find the perfect solution.

If you opt to not have a free site visit

If you book a service without us viewing the property prior to the clean you have booked, the work and pricing may have to adjusted. We will however discuss this with you prior to stating the clean. If we advise more time/cost is required and you then want to cancel the service, our normal cancellation fees apply.

Pricing Options: Hourly vs. Fixed Rate

Hourly Rate: This flexible option ensures we clean until the job is complete. We work efficiently to provide the best value without compromising our high standards of quality.
Fixed Price: This option provides price certainty, our fixed-price options remain the same regardless of the time spent on-site. These rates are calculated based on estimated durations for each service tier. Our focus remains on the quality of the finish rather than the clock, ensuring a thorough result every time.

Estimated Arrival Times

Following your booking confirmation, an email will be sent to you detailing your service schedule. You can find your cleaner's expected arrival time within this summary. To ensure our team has sufficient time to navigate traffic and previous appointments, we observe a 60-minute arrival window. We appreciate your flexibility in allowing your cleaner to arrive within this timeframe.

Can I change my booking?

Should you need to adjust your booking, we kindly request at least 48 hours' notice via phone or email. While we strive to accommodate all requests, changes are subject to current availability and scheduling constraints.

What is the process for cancelling a service?

You are welcome to cancel your service at any time via email or phone, as we do not have lock-in contracts. We kindly ask for at least 48 hours' notice prior to your scheduled appointment for all cancellations. Please be aware that cancellations made within the 48-hour window may incur a service fee.

What equipment and supplies will my cleaner provide?

Our team arrives fully equipped with high-quality cleaning supplies and professional-grade equipment to ensure a superior result. To maintain the highest hygiene standards, all cloths and sponges are disinfected and changed in between services and different cloths are used for bathrooms, kitchens and common areas.

If you have a specific product preference, you are welcome to provide it for use in your home, you just have to let us know when you book. Please note that while we take every care, Oopsy Daisy Home Cleaning cannot accept liability for any damage resulting from the use of customer-supplied products or equipment.

Parking Requirements

To ensure our teams arrive on time and with all necessary equipment, we require clients to provide a designated parking space. If you are located in a high-density area or the CBD where parking is restricted, please notify us during booking so we can coordinate the use of a private visitor bay or identify nearby public parking.

Please note the following:

Reimbursement: Any parking fees incurred during your service will be added to your final invoice.
Distance Surcharge: To maintain efficiency, an additional fee may apply if parking is located more than 100 metres from your property.
Accessibility: In the event that no suitable parking is available within 20 minutes of arrival, we may be forced to cancel the service, which will incur a cancellation fee to cover our team's time.

Do I have to be home during the service?

Whether you choose to be present during your service is entirely at your discretion. We offer flexible access options, including being home to greet your cleaner, providing entry before you depart, or utilising a key or lockbox for unattended service.

To ensure the highest level of efficiency and focus, we generally recommend that the residence remains unoccupied by residents and pets during the appointment.

Can I give the cleaner a key?

We strongly enforce only first names and the first initial of the last name to be on the key tag. Strictly no phone numbers, addresses or full names are to be on the keys at any time, so they cannot be traced back to the property. Alternatively, you can get a key safe from any general hardware store for your property and provide us with the code. This is starting to be a very common practice with our customers. If, for example, your cleaner can not make your service due to an emergency, the key is available for a replacement team to complete the service on the same day. We therefore highly recommend key safes or something similar to provide remote access.

Do you offer window interior and exterior cleaning?

Please note that we currently specialise in interior window cleaning for ground-floor, easily accessible windows only. Our standard service does not include the removal of fly screens or the treatment of debris such as paint, silicone, or adhesives.

Do you clean areas beneath furniture?

We are happy to move and clean under small items and light furniture. While we will vacuum or mop under larger pieces such as beds and couches where accessible, we maintain a strict policy against moving heavy furniture to prevent any risk of floor damage. Should you require these areas to be thoroughly cleaned, we invite you to move the furniture prior to our arrival.

What happens if damage is caused during the service?

In the rare event that damage occurs, please contact our team and provide supporting photographs within 24 hours of the service completion. Should the damage be a result of negligence on our part, our primary objective will be to facilitate a repair; depending on the cost, up to three competitive quotes may be required.

If a repair is not feasible, we will seek a suitable replacement, for which proof of purchase will be necessary. Please note that all quotes and documentation must be submitted within 30 days of the initial report.

Are you insured?

Yes, Oopsy Daisy Home Cleaning is fully insured with $10 million in General and Product Liability coverage.

How do I provide feedback or make a complaint?

We strive for excellence and welcome your honest feedback. Should our service fall short of your expectations, please email us with specific details and photos so we can investigate. Resolutions are handled on a case-by-case basis and may include a re-clean or a refund (partial or full).